Privacy Policy – How 75pak Game Protects Your Data

1. Introduction

This Privacy Policy describes how 75pak game ("we", "us", "the Platform") collects, processes, stores and protects personal information relating to registered players and visitors to the website at 75pakgame.app ("the Site").

By registering an account on 75pak game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described below. If you do not agree to this policy, you should not register an account or use the platform.

We take privacy seriously because our players share sensitive information with us — including identity documents for verification and payment details for PKR transactions through JazzCash, Easypaisa, Raast and bank transfer. We are committed to handling that information responsibly and transparently.

2. Data We Collect

We collect different categories of personal data depending on how you interact with the platform. The table below outlines the main categories and examples of the specific data included in each.

We collect only what is necessary for the stated purposes. We do not collect sensitive categories of data such as health information, religious beliefs or political opinions.

3. How We Collect Your Data

75pak game collects personal data through several channels depending on how you use the platform:

• Registration form: When you create an account, you provide your name, email address, mobile number, date of birth and password directly.
• Identity verification: When you submit documents to complete KYC verification — such as a copy of your CNIC or passport — that data is collected and stored securely.
• Deposits and withdrawals: When you make a PKR transaction through JazzCash, Easypaisa, Raast or bank transfer, payment reference information is captured to process the transaction and maintain your account ledger.
• Platform activity: Your betting history, game play activity, bonus usage and account preferences are recorded automatically as you use the platform.
• Technical data: Your browser, device, IP address and session information are recorded automatically when you visit the site. This is standard for any web-based platform.
• Customer support: When you contact support by email or live chat, the content of those communications is recorded for quality assurance and follow-up purposes.
• Cookies and tracking: Cookies and similar technologies collect technical and behavioural data when you browse the site. See the Cookies section below for details.

4. How We Use Your Data

We use your personal data only for legitimate purposes directly related to running and improving the 75pak game platform. Below are the specific ways we use each category of data:

• Account management: To create, maintain and secure your player account, including password resets and account settings changes.
• Identity and age verification: To confirm you are 18 or older and that the details you provided during registration are accurate before approving withdrawals or high-value transactions.
• Processing payments: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods accurately and on time.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, money laundering and unauthorised access. IP and device data play a key role in this.
• Customer support: To respond to your queries, resolve disputes, process complaints and maintain a record of support interactions.
• Responsible gaming: To monitor account activity patterns that may indicate problem gaming behaviour, and to apply deposit limits, cooling-off periods or self-exclusion restrictions when requested or when flagged by our system.
• Platform improvement: To analyse how players use the site, which sports markets and slot titles are most popular, and where the platform experience can be improved.
• Marketing communications: To send you promotional emails, SMS messages about bonuses, PSL season offers or new game launches — but only if you have opted in. You can unsubscribe at any time.
• Legal obligations: To comply with any applicable legal or regulatory obligations that require us to retain or disclose certain data.

5. Who We Share Your Data With

75pak game does not sell your personal data to any third party. We share data only where it is strictly necessary to operate the platform, and only with trusted service providers who are contractually required to handle data securely and use it only for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your PKR deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC services may process your CNIC or passport data to verify your identity. These providers operate under strict data handling agreements.
• Game content providers: Casino and slot game studios receive session and stake data to run game rounds and return results. They do not receive your full profile or payment details.
• Sports data providers: Providers of live sports data — including cricket, PSL and football scores — receive limited technical data to serve real-time odds and match information to your session.
• Analytics and security tools: Technical data including IP addresses, device identifiers and session data may be processed by fraud detection and analytics platforms to maintain platform security.
• Legal and regulatory authorities: We may disclose personal data to law enforcement or other relevant authorities if required by applicable law, a court order or to protect the safety of users and the integrity of the platform.

6. Payment Data

Payment security is a priority for 75pak game. When you make a deposit or request a withdrawal in PKR, transaction data is transmitted over encrypted connections. We do not store full card numbers, JazzCash PINs, Easypaisa PINs or internet banking passwords on our servers.

What we do retain is a transaction reference record — this includes the payment method type, the transaction amount in PKR, the date and time, and the outcome (success or failure). This record is necessary for your account ledger, dispute resolution and fraud prevention.

• JazzCash and Easypaisa: Only the mobile number associated with your wallet and the transaction reference are retained. Wallet PINs are never stored.
• Raast and bank transfer: Bank account name and transaction reference are stored for reconciliation purposes.
• Debit and credit cards: Card transactions are processed through our payment gateway partner. Only the last four digits and card type are stored for reference — full card details are never held by 75pak game.

7. How Long We Keep Your Data

We retain personal data for as long as is necessary for the purposes set out in this policy, and in accordance with any applicable legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Closed account data: Account records, betting history and identity documents are retained for a minimum period after account closure to meet our legal obligations and to handle any disputes that arise after closure.
• Transaction records: Financial transaction records in PKR are retained for the period required under applicable financial record-keeping obligations.
• Support communications: Customer support chat logs and emails are retained for a reasonable period to allow follow-up on complaints and quality review.
• Technical data: IP address and device logs used for fraud detection are retained for a defined period and then deleted or anonymised.

When data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it so it can no longer be linked back to you.

8. Data Security

75pak game applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser and our servers is protected using SSL/TLS encryption. Look for the padlock icon in your browser address bar.
• Password hashing: Your account password is stored as a hashed value. Even internal staff cannot read your password in plain text.
• Access controls: Access to personal data is restricted to staff and systems that genuinely need it to perform their role. Access rights are reviewed regularly.
• Fraud monitoring: Our platform continuously monitors account activity and login patterns for signs of unauthorised access or suspicious behaviour.
• Secure infrastructure: Platform data is hosted on servers with physical and logical security controls in place.

9. Your Rights Over Your Data

As a registered player on 75pak game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and account details.

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For some data — such as your registered name — we may ask for supporting documentation.
• Right to deletion: You can request that we delete your personal data. Note that some data must be retained for legal or fraud prevention purposes even after an account is closed, so full deletion may not always be possible immediately.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to object to marketing: You can opt out of receiving marketing communications from 75pak game at any time by updating your notification preferences or contacting support.
• Right to data portability: You can request a copy of your account activity and transaction history in a structured, commonly used format.

10. Cookies

75pak game uses cookies and similar tracking technologies to make the platform work properly, to keep your session active and to understand how players use the site. Cookies are small text files stored on your device by your browser.

• Essential cookies: Required for the platform to function — including keeping you logged in during a session, remembering your language preference and maintaining your bet slip. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand which pages and features are most used, how long players stay on the site and where they navigate. This data is aggregated and does not identify you individually.
• Security cookies: Used for fraud detection and to identify suspicious login patterns across sessions.
• Preference cookies: Used to remember your settings such as display preferences and notification choices between sessions.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent some features of 75pak game from working correctly. Most modern browsers allow you to view, manage and delete cookies from the browser's settings or privacy menu.

11. Minors

75pak game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will close the account and delete the associated data promptly.

If you are a parent or guardian and believe that a minor in your household has accessed the platform or created an account, please contact our support team immediately so we can take the appropriate action. We encourage parents and guardians to use device-level parental control tools to restrict access to online gaming and betting sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify registered players via email or an in-platform notification. It remains your responsibility to review this policy periodically. Continued use of 75pak game after an updated policy has been published constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the 75pak game support team.

For questions about responsible gaming tools, visit the Responsible Gaming page. For general platform questions, the FAQ page covers most common topics about accounts, deposits and withdrawals.